Refund policy
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π RETURN & REFUND POLICY
(Updated for Spark Kicks)
π¦ Returns
At Spark Kicks, we deal with edible products (candies, chocolates, snacks).
Due to hygiene and safety reasons, we do not accept returns once the product has been delivered.
π This ensures all our customers receive fresh and safe products.
β Non-Returnable Items
The following items are not eligible for return:
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Opened or used food items π¬
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Candy, chocolates, snacks, sauces πΆοΈ
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Items damaged after delivery
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Products without original packaging
π Replacement Policy (Important)
We only provide replacement or refund in the following cases:
β Eligible Cases:
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You received a wrong product
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Product is damaged during delivery
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Product is missing from your order
πΈ Proof Required
To process your request, you must provide:
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π¦ Unboxing video (mandatory)
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π· Clear photos of the product
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π Order ID
π Without unboxing video, claims may not be accepted
β±οΈ Time to Report
You must report the issue within:
π 24 hours of delivery
π© Email us at: callsparkkicks@gmail.com
πΈ Refund Process
If your request is approved:
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Refund will be processed within 5β7 business days
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Amount will be credited to:
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Original payment method π³
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Or bank account (if applicable)
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π Shipping Charges
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Shipping charges are non-refundable
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In case of replacement, we will cover delivery cost
β Order Cancellation
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Orders can be cancelled only before dispatch
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Once shipped, cancellation is not possible
β οΈ Important Notes
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Slight variation in packaging/design may occur
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Imported products may have minor differences
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Taste preference is subjective (no refund for taste issues)
π Need Help?
For any support, contact us:
π§ Email: callsparkkicks@gmail.com
Business Name: Spark Kicks Β
π± Response time: 24β48 hours
π₯ Final Note
π We aim to provide a fun and safe snacking experience for everyone ππ¬