Refund policy

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🔁 RETURN & REFUND POLICY

(Updated for Spark Kicks)

📦 Returns

At Spark Kicks, we deal with edible products (candies, chocolates, snacks).

Due to hygiene and safety reasons, we do not accept returns once the product has been delivered.

👉 This ensures all our customers receive fresh and safe products.

❌ Non-Returnable Items

The following items are not eligible for return:

  • Opened or used food items 🍬

  • Candy, chocolates, snacks, sauces 🌶️

  • Items damaged after delivery

  • Products without original packaging

🔄 Replacement Policy (Important)

We only provide replacement or refund in the following cases:

✅ Eligible Cases:

  • You received a wrong product

  • Product is damaged during delivery

  • Product is missing from your order

📸 Proof Required

To process your request, you must provide:

  • 📦 Unboxing video (mandatory)

  • 📷 Clear photos of the product

  • 📄 Order ID

👉 Without unboxing video, claims may not be accepted

⏱️ Time to Report

You must report the issue within:

👉 24 hours of delivery

📩 Email us at: callsparkkicks@gmail.com

💸 Refund Process

If your request is approved:

  • Refund will be processed within 5–7 business days

  • Amount will be credited to:

    • Original payment method 💳

    • Or bank account (if applicable)

🚚 Shipping Charges

  • Shipping charges are non-refundable

  • In case of replacement, we will cover delivery cost

❗ Order Cancellation

  • Orders can be cancelled only before dispatch

  • Once shipped, cancellation is not possible

⚠️ Important Notes

  • Slight variation in packaging/design may occur

  • Imported products may have minor differences

  • Taste preference is subjective (no refund for taste issues)

📞 Need Help?

For any support, contact us:

📧 Email: callsparkkicks@gmail.com

Business Name: Spark Kicks  

📱 Response time: 24–48 hours

🔥 Final Note

👉 We aim to provide a fun and safe snacking experience for everyone 😈🍬